How booking, payment, cancellations and holidays work — written plainly so you always know what to expect.
The Essentials
Four short policies that keep scheduling fair for every pet on the calendar.
All services must be requested in advance so I can protect enough time in the day for your pet — never rushed, never doubled up.
Life happens. I will always try to accommodate last-minute requests, but short-notice bookings carry a small surcharge.
Payment is due in full before service begins unless we've agreed otherwise in writing.
When you book, you're reserving my time. Advance notice lets me offer that slot to another pet parent.
Holiday Care
Holidays are the hardest days to find trusted care, and they're also the days I'm away from my own family. A $15 per visit and $25 per night holiday surcharge applies on the dates below.
Holiday dates fill first, so please request them as early as possible — and note the longer cancellation window above.
Request Holiday DatesCare Agreement
The details that keep your pet safe and our working relationship simple.
A signed care agreement and completed pet profile are required before the first visit.
You confirm you have the legal right to place your pet(s) in my care.
All pets must be current on rabies vaccinations, and dogs must be licensed.
Dogs are never off-leash unless they are inside a secure, fenced yard.
Please provide a well-fitting harness or collar and a non-retractable leash, plus food, medication, waste bags, litter and cleaning supplies.
I'm authorized to seek emergency veterinary care at your expense, starting with your preferred vet.
I'll reach out before purchasing any needed supplies; those costs are reimbursed within 48 hours.
Service may be paused if a pet's behavior poses a safety risk to itself, other animals or me.
Any cases of neglect or abuse will be reported as required by law.
I'm not responsible for property damage except where caused by my own negligence, or for loss when others also have access to the home.
These terms apply to all pets in your household, including any pets added later.
Either of us may end the arrangement at any time, in writing.
Questions about any of this? Just ask — I'm happy to walk through it before your Meet & Greet.
Let's meet, get to know your pet, and create a care plan that works for both of you.
